Service 09 / 09
Concierge & Front of House
Security-trained reception staff who make the right first impression.
Overview
Your front desk is the first thing visitors see and the first line of security. Our concierge officers are presentable, courteous and security-aware, handling visitors, deliveries and enquiries with care.
What's included
Everything in our concierge & front of house service
- 01
Reception and concierge services
- 02
Visitor and contractor sign-in
- 03
Post room and delivery handling
- 04
CCTV monitoring from the front desk
- 05
Fire and evacuation marshal duties
- 06
Out-of-hours building management support
How we deliver
From survey to officers on site
The same proven process on every assignment, so standards never depend on who happens to be on shift.
Site survey
We visit or review remotely and agree the risks, hours and duties with you.
Assignment instructions
Written site instructions so every officer knows your site from day one.
Deployment
Briefed, licensed officers start on site, supported by a supervisor.
Reporting & review
Daily logs, incident reports and regular service reviews with your account manager.
Our standards
What you get on every shift
Licensed and vetted
Valid SIA licence checked on the public register, plus pre-employment screening.
Control room backed
Regular welfare checks and an escalation path to supervisors 24/7.
Clear reporting
Daily occurrence logs and incident reports shared with you promptly.
Account management
A named manager who reviews performance with you regularly.
Related services
Often combined with
Manned Guarding
Uniformed, SIA-licensed officers who deter, detect and respond on your premises day and night.
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Door Supervision
Licensed door supervisors who keep venues safe, welcoming and compliant with licensing conditions.
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Event Security & Stewarding
Planned, scalable security and crowd management for events of every size.
Learn moreFree, no-obligation quote
Need security cover, fast?
Tell us about your site and we will send a clear, itemised quote, usually within one working day. Urgent cover can often start the same day.