Last updated: 28 October 2026
How to complain
You can raise a complaint about our services or any of our officers by:
- Email: info@bajwasecurity.co.uk (subject line "Complaint")
- Phone: 07564 274598
- Post: Complaints, Bajwa Security Solutions Limited, 6 Hawkins Avenue, Gravesend, Kent DA12 5NH
Please include your name, contact details, the site and date concerned, and a description of what happened.
What happens next
- Acknowledgement within 2 working days, with the name of the manager handling your complaint.
- Investigation, including reviewing logs, reports and speaking to the people involved.
- Response in writing within 10 working days, explaining what we found and what we will do. If we need longer, we will tell you why.
- Review: if you are not satisfied, a company director will review the complaint and respond within a further 10 working days.
Complaints about SIA licence holders
If your concern relates to the conduct of a licence holder, you may also contact the Security Industry Authority at gov.uk/sia.
We record all complaints and review them regularly to improve our service and training.